Knowing the needs and motivations of your users is essential to attract them
The Hypermedia Lab platform is experiencing a low conversion rate because it is a sector in which there is currently a lot of competition, because their type of customer is very transversal and because it is difficult for them to differentiate themselves because there is no 100% communication focused on a value proposition.
Design and build archetypes to structure the most relevant user needs and motivations. How could we define and understand the most relevant archetypes for Hypermedia Lab?
Understanding how to approach and engage users effectively, as well as finding levers or opportunities for improvement for the platform and services offered by Hypermedia Lab. Knowing your users will allow us to fine-tune what you offer them and how you offer it to them, so that they find in your services just what they need, which will make the difference between them choosing Hypermedia Lab or looking for another alternative.
To tackle the creative process we have used the Double Rhombus design model. This non-linear methodology involves testing different solutions on a small scale and validating them at different stages of the process to find solutions to complex problems that respond to people’s needs. The two diamonds represent a process of exploring an issue in a broader or deeper way (divergent thinking) and then taking focused action (convergent thinking).
To begin with, a Kickoff workshop was held with the team, using the Design Thinking methodology, to carry out a preliminary analysis of the situation and the needs that led to this session. The objectives pursued were to discover the starting context and unify the different points of view about the product and the company; to hunt the first hypotheses about the challenge; to detect levers, insights and challenges; to build new user profiles typologies according to their attributes, motivations and needs; and to define new archetypes for conducting interviews focused on these profiles.
During the session, we made a dynamic of internal knowledge to try to establish what is happening, what the team feels and what they want with the product, as well as user knowledge to build the new profiles
A series of qualitative interviews focused on these profiles (Corporate, SMEs, Self-employed…) were then carried out to understand the users’ perspectives in order to:
The basis of a good project is to identify and understand the needs and opportunities of the project and then apply this knowledge in strategies for action. Before generating ideas and concepts, it is very important for us to know which customer we are targeting. Therefore, an important part is the selection of users. At Thinkers, we do not create archetypes by magic, but we do research.
At Thinkers, we develop agile, people-centred research that helps us to understand and generate insights through various research techniques and processes, such as interviews, surveys, user panels or field visits. In this way, we can understand users’ unmet needs, expectations and concerns.
Once we have understood the users, we analyse market trends and explore the competition, to cross-reference these insights with your organisation’s objectives and define the best opportunities in an action roadmap.
Published on 09/05/2022
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Design Thinking
It is a method for generating innovative ideas that focuses its effectiveness on understanding and providing solutions to the real needs of users. It comes from the way product designers work. Hence its name, which literally translates as "Design Thinking", although we prefer to translate it as "The way designers think". It is, in short, a change of perspective from designing FOR people to designing WITH people.
Lean Startup
It is a working method that aims to increase the chances of success when a project comes out of the paper and begins to be realized, eliminating everything useless and inadequate. The idea is to adapt the product to what the market demands and not to our own vision, which is the best way to launch something new. To do this, we must focus on the customer's needs, relying on their feedback to modify the product until the final version is developed.
Agile UX
It is a set of methodologies for developing projects that require speed and flexibility to adapt to changing industry or market conditions, leveraging those changes to provide a competitive advantage. The main characteristic of the principles and values underlying agile methodologies is to be able to deliver quickly and continuously. In other words, the project is "sliced" into small chunks to be completed and delivered in a few weeks. In this way, if a change is needed, it is made only in the part involved and in a short period of time.
