Technological trends

How to harness these trends through Design Thinking

digital illustration of a hand with thumbs up and a robotized heart

Probably, while you are reading this blog, 2 or more new technologies would have born. Now as ever, because of the technology growing speed, people need to adapt or perish, in particular, companies need to focus on their clients. Technology is essential in innovation, without it we wouldn’t have left the cave. We have done great progress but we still need to work hard. Nowadays, technology is over people needs.

Companies which understand that customer is “WHY” and technology “HOW”, are the leading ones.

 Technology is not the limit, people are 

We may ask ourselves, how to encourage and take advantage of technology? How to make it have a higher and positive impact on people live thus in companies? At this point is when Design Thinking comes, the methodology focused on people as an innovation tool. We have already talked about this methodology in previous posts,
check it here.

Meanwhile: Which will be the strongest trends in the coming years? According to Garner (1), the consultancy, they will be:

  1. Edge computing
  2. Hiper automation
  3. Transparency and traceability
  4. Distributed Cloud
  5. Artificial intelligence (AI) security

1. Edge computing

Edge computing will be empowered with more sophisticated and specialized compute resources and data storage. Its goal is to to keep the data traffic and processing local in order to reduce latency and enabler greater autonomy. 

The focus on the edge currently stems from the need for the Internet of Things. Over time, the edge will connect a wide range of things by a set of distributed cloud services.

2. Hyper automation

This is the combination of multiple machine learnings, packaged software and automation tools. Hyper automation is an unavoidable market state in which organizations must identify and automate business processes. Hyper automation often results from the need of a digital organization tool, allowing business to visualize how functions, processes and key performance indicators (KPIs) interact to drive valueHyper automation provides real time continuous intelligence about the organization and drives business opportunities.

3. Transparency and traceability

The modern IT world has created a trust crisis due to customers are more aware of how their data is collected and used. Legislation such as European Union’s General Data Protection Regulation is being implemented around the world.
Transparency and traceability are critical elements to support digital ethics and personal and organizational’s information privacy needs. 

Algorithms analyze everything organizations and customers do. Incorrect algorithms can generate bad business decisions and risk serious reactions from employees and customers.

4. Distributed Cloud

By 2022, 75% of enterprise-generated data will be created and processed outside the centralized data centre or cloud, an increase from the less than 10% generated today. These data centres are called distributed clouds and allow data centre to be located anywhere. Due to distributed cloud is in the early stages of development, many providers offer only a small subset of their services in a distributed way, and it supports continuously and intermittently connected operations of cloud services from the public cloud to specific locations. This allows low-latency services where the cloud service is closer to the point of need in remote data centres, delivering improvements in performance and reducing the risk of network-related outages.

5. AI security

All of these predicted trends will change the IT landscape and create new vulnerabilities and potential points of attack. The three most impacted areas will be the protection of AI-powered systems, the leverage of the AI to enhance security defence and the anticipation of dangerous use of the AI by the attackers. Furthermore, attackers begin to use machine learning and AI techniques to empower their attacks so organizations will need to understand and anticipate these actions.

How does technology go into people’s lives and encourage them at a business level?

For that purpose, we propose you this dynamic related with Design Thinking:

  1. Which is your field?
  2. How is the user you want to help? And the main one?
  3. Which are the problems you realised about on a daily basis?
  4. Which of these 5 trends are more valuable for you? Why?
  5. What do you know about this technology?
  6. Which value can this technology give to your company?*
  7. Which are the ideas or solutions you have to solve your customer problems through this technology?
  8. Which are the most useful ideas for your customers?
  9. Are you able to draw the idea to show it to your customer?
  10. What did your customer like about the idea? What didn’t? Why? Which new ideas came up?

*Here it is advisable to put / ask a technologist to have more knowledge.

From this moment you go into the prototype stage, where you will interact more to achieve the most valuable proposal.
Create prototypes from low loyalty until high ones, thus you will achieve the minimum viable product.

This way, you could easily realise the techniques and uses used in the prototype stage.

This simple dynamic is just a sample of what you can achieve when you think focused on the client.

(1) Garner

Updated at 18/12/2020

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